JeedBuzz Privacy Policy – How We Protect Your Data

01 Overview

JeedBuzz is an online gaming and sports betting platform serving players in Bangladesh. We are committed to protecting the privacy of everyone who uses our platform. This privacy policy sets out in clear terms what personal data JeedBuzz collects from you, how that data is used, who it may be shared with, and what rights you have over your own information.

We believe privacy should be straightforward. You shouldn't need a law degree to understand how your data is being used. That's why we've written this policy in plain language — the same way we'd explain it to a friend. If anything here is unclear, reach out to our support team and we'll walk you through it.

02 What We Collect

JeedBuzz collects personal data in two ways: information you provide directly, and information collected automatically when you use the platform.

Information you provide:

• Full name and date of birth (for age and identity verification)
• Mobile phone number (used as your primary account identifier)
• Mobile wallet details — bKash, Nagad or Rocket number — for deposits and withdrawals
• Any documents submitted for identity verification (e.g. NID, passport)
• Communications you send to our support team

Information collected automatically:

• Device type, operating system and browser version
• IP address and approximate location
• Pages visited, games played and time spent on the platform
• Deposit and withdrawal transaction records
• Login timestamps and session activity

We do not collect sensitive personal data such as biometric information, health records or political opinions. We only collect what is genuinely needed to run your JeedBuzz account safely and fairly.

03 How We Use Your Data

JeedBuzz uses your personal data for the following purposes:

JeedBuzz does not use your personal data for unsolicited marketing without your consent. If you opt in to receive promotional communications, you can withdraw that consent at any time by contacting support.

04 Legal Basis for Processing

JeedBuzz processes your personal data on the following legal grounds:

• Contract performance: Processing your data is necessary to provide the JeedBuzz service you signed up for, including account management and payment processing.
• Legal obligation: We are required to collect and retain certain data to comply with anti-money laundering regulations and other applicable laws.
• Legitimate interests: We process some data to protect the security of the platform, prevent fraud and improve our services — in ways that do not override your privacy rights.
• Consent: Where we rely on your consent (for example, for optional marketing communications), you can withdraw that consent at any time.

05 Data Sharing

JeedBuzz does not sell your personal data. We may share your data with third parties only in the following limited circumstances:

• Payment processors: Your mobile wallet details are shared with bKash, Nagad or Rocket solely to process your transactions. These providers have their own privacy policies.
• Identity verification providers: If we use a third-party service to verify your identity, the minimum necessary data will be shared for that purpose only.
• Legal authorities: JeedBuzz will disclose personal data to law enforcement or regulatory bodies when required to do so by law, court order or to protect the rights and safety of our users.
• Business transfers: In the event of a merger, acquisition or sale of JeedBuzz, your data may be transferred to the new entity, subject to the same privacy protections.

In all cases, we share only the minimum data necessary and require any third party receiving your data to handle it securely and in accordance with applicable privacy standards.

06 Data Retention

JeedBuzz retains your personal data only for as long as it is needed for the purposes described in this policy, or as required by law. Here is a general guide to how long we keep different types of data:

• Account data: Retained for the lifetime of your account, plus up to five years after closure to meet legal and regulatory obligations.
• Transaction records: Kept for a minimum of five years in line with financial compliance requirements.
• Identity verification documents: Retained for the period required by applicable anti-money laundering regulations, typically five years from the end of the business relationship.
• Support communications: Kept for up to two years after the matter is resolved.
• Usage and analytics data: Anonymised and aggregated data may be retained indefinitely for platform improvement purposes.

When data is no longer needed, JeedBuzz deletes or anonymises it securely. If you request account closure, we will begin the deletion process in accordance with the above retention periods.

07 Security Measures

JeedBuzz takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss or misuse:

• All data in transit is encrypted using TLS (Transport Layer Security).
• Passwords are stored using strong one-way hashing — we never store your password in plain text.
• Access to personal data within JeedBuzz is restricted to staff who need it to perform their role.
• Our systems are monitored continuously for suspicious activity and potential security threats.
• We conduct regular security reviews and update our practices as threats evolve.

While we do everything we can to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password for JeedBuzz and never share your login credentials with anyone.

08 Cookies

JeedBuzz uses cookies and similar tracking technologies to make the platform work properly and to improve your experience. Here's what we use and why:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in while you navigate the site. You cannot opt out of these without affecting platform functionality.
• Analytics cookies: Help us understand how players use JeedBuzz — which pages are popular, where users drop off, and how we can improve. This data is aggregated and anonymised.
• Preference cookies: Remember your settings and preferences so you don't have to re-enter them every visit.

You can manage cookie preferences through your browser settings. Blocking certain cookies may affect how some parts of JeedBuzz work. We do not use cookies to serve third-party advertising on our platform.

09 Your Rights

You have the following rights regarding your personal data held by JeedBuzz:

• Right to access: You can request a copy of the personal data JeedBuzz holds about you at any time.
• Right to correction: If any of your personal data is inaccurate or incomplete, you can ask us to correct it.
• Right to deletion: You can request that we delete your personal data, subject to our legal retention obligations.
• Right to restrict processing: In certain circumstances, you can ask us to limit how we use your data.
• Right to data portability: You can request your data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact our support team at [email protected]. We will respond to all requests within a reasonable timeframe. We may need to verify your identity before processing certain requests to protect your account security.

10 Children's Privacy

JeedBuzz is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account or provided personal data, we will close the account and delete all associated data immediately.

If you believe a minor has created a JeedBuzz account, please contact us at [email protected] so we can investigate and take appropriate action. Protecting younger users is something we take very seriously.

11 Third-Party Services

JeedBuzz may integrate with third-party services to deliver certain features — such as payment processing via bKash, Nagad or Rocket, or analytics tools to help us improve the platform. These third parties operate under their own privacy policies, and JeedBuzz is not responsible for how they handle your data beyond what is required by our agreements with them.

We do not embed third-party advertising networks or social media tracking pixels on JeedBuzz. Any links to external sites that may appear in our communications are provided for reference only — once you leave jeedbuzz.app, this privacy policy no longer applies.

12 Changes to This Policy

JeedBuzz may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we make changes, the updated policy will be published on this page with a revised date at the top. For significant changes, we may also notify registered players via their contact details on file.

We encourage you to review this page periodically. Your continued use of JeedBuzz after any update constitutes your acceptance of the revised policy. If you disagree with any changes, you should stop using the platform and contact support to close your account.

13 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or how JeedBuzz handles your personal data, please get in touch with our support team. We're available around the clock and will respond to all privacy-related enquiries as quickly as possible.

📧 Email: [email protected]

You can also visit our FAQ page for answers to common questions, or review our Terms and Conditions for the full rules governing your use of JeedBuzz.